What to do after a power loss

The Brisbane power-loss guide routes safely observed situations to the appropriate next action. This guide gives an action, not a fault diagnosis. Do not open electrical covers or touch damaged equipment to answer.

Closed residential electrical-panel door

What can you see?

Smoke, fire, electric shock or a fallen powerline Nearby properties also appear to have lost power Only my property or one part of it has lost power

Choose one situation to see a safe next step.

Method and assumptions

The method matches one observed situation to one conservative next step. There is no calculation, price benchmark or diagnosis. The assumption is that you can identify the situation without approaching a hazard. If you are unsure whether danger is present, keep clear and call 000. The Queensland Electrical Safety Office explains safety-switch use; an electrician must inspect the installation to identify a fault.

After the immediate decision

For a property-specific concern that is safe to describe, read the urgent-help guide or send a non-urgent enquiry.